Returns & Exchanges

We take pride in providing high-quality beekeeping equipment and want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review the following policies.

Order Discrepancies

Please inspect all orders immediately upon receipt. If there is a discrepancy, contact us within 24 hours to resolve the issue.

Return Policy

  • Eligibility: Items must be unused, in their original packaging, and returned within 15 days of receipt.
  • Non-Returnable Items:
    • Beeswax Foundation & Frames: Due to purity concerns, these items cannot be returned or exchanged.
    • Final Sale & Custom Orders: Certain products may be marked as final sale and are non-returnable.
  • Restocking Fee: In most cases, a 20% restocking fee will apply.
  • Exceptions: If we made an error, we will typically provide a full refund and cover return shipping costs (exclusions may apply).

Exchange Policy

  • If you need a replacement, please follow the return process and place a new order for the correct item.
  • If Pierco is shipping a replacement for a damaged or incorrect item, an additional charge may apply until the original item is returned. A credit will be issued once we receive the incorrect product.

Return Process

  1. Start Your Return: Click Here to begin the return/exchange process.
  2. Ship Your Item: Send returns to:
    Pierco Inc.
    680 Main St., Riverside, CA 92501, USA
    Customers are responsible for return shipping costs unless they have purchased Redo Unlimited Returns.

Important Shipping Notes:

  • Return shipping costs are non-refundable. If a refund is issued, return shipping costs may be deducted.
  • For returns over $75, we recommend using a traceable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your return.

Refunds

  • Once we receive and inspect your return, we will notify you of approval or rejection via email.
  • Approved refunds will be processed within 5-7 business days and issued to the original payment method.

Missing or Delayed Refunds

  • If you haven’t received your refund after 7 business days:
    1. Check your bank account.
    2. Contact your credit card company (processing times vary).
    3. Contact your bank, as there may be processing delays.
    4. If the issue persists, email us at info@pierco.com or call (800) 233-2662.

For any additional questions, our team is happy to assist you. Contact us today!